Houston Gliders Store Return Policy
At Houston Gliders, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following returns policy:
1. Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- Certain items, such as custom orders, perishable goods, or sale items, are non-returnable. Please refer to the product description for specific return eligibility.
2. Return Process
- To initiate a return, please contact our customer service team at houstongliders@gmail.com with your order number and the reason for the return.
- Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Please include the RMA number inside the package and ensure the item is securely packaged to avoid damage during shipping.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at houstongliders@gmail.com.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
5. Shipping Returns
- To return your product, Email us and we will provide a return address.
- You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
6. Contact Us
- For any questions regarding returns, please contact our customer service team at houstongliders@gmail.com. We’re here to help!
Thank you for shopping with Houston Gliders. We appreciate your business and are committed to ensuring your satisfaction.
Houston Gliders Adoption Return Policy
Our 30-Day Return Policy for Sugar Glider Adoption
We aim to ensure a happy and healthy adoption experience for both our sugar gliders and their new families. If for any reason you are not completely satisfied with your adopted sugar glider, we offer a 30-day return policy as outlined below:
1. Return Eligibility:
- The sugar glider must be returned within 30 days from the date of adoption.
- The sugar glider must be in good health and free from any signs of abuse, neglect, or mistreatment.
- Proof of adoption.
2. Return Process:
- Notification: Contact us by phone or email within the 30-day return period to inform us of your intention to return the sugar glider.
- Appointment: Schedule a return appointment. We will provide you with available dates and times.
- Assessment: During the return appointment, our staff will assess the sugar glider’s health and condition to ensure it meets the return eligibility criteria.
- Refund: If the sugar glider is returned in good health and meets the return eligibility criteria, we will process a full refund of the adoption fee within 7 business days.
3. Important Considerations:
- The 30-day return policy is designed to ensure the well-being of the sugar glider and to provide adopters with peace of mind.
- We strongly encourage adopters to contact us for support or advice if they encounter any issues with their new sugar glider before deciding to return it.
- Adopters are responsible for any transportation costs associated with returning the sugar glider to our adoption center.
Contact Information:
- Phone: (832)934-4164
- Email: houstongliders@gmail.com
We hope this policy helps ensure a positive adoption experience! If you have any other specific details or requirements, feel free to let me know. 🐾😊