Effective Date: October 14, 2026

Welcome to Houston Gliders! These Terms of Service govern your access to and use of the Houston Gliders website, online store, products, and services. By visiting our website, placing an order, or using our services, you agree to these Terms of Service.

Please read these terms carefully before using our website.

1. About Houston Gliders

Houston Gliders provides sugar glider-related products, supplies, accessories, and other offerings as described on our website.

Throughout these terms, the words “Houston Gliders,” “we,” “us,” and “our” refer to Houston Gliders. The words “you” and “your” refer to visitors, customers, and anyone using our website or services.

2. Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service, along with our Privacy Policy, Return and Refund Policy, and any other policies posted on our website.

If you do not agree to these terms, please discontinue use of our website and services.

3. Eligibility

You must be legally capable of entering into a binding agreement to make purchases or use our services. If you are under the age of majority in your state, you may use our website only with the involvement and permission of a parent or legal guardian, where permitted by law.

You agree to provide accurate and complete information when placing an order or contacting us.

4. Products and Services

Houston Gliders strives to provide accurate descriptions, photographs, prices, and information for all products and services offered through our website.

However, we cannot guarantee that every product image, color, description, or display will appear exactly the same on every device.

We reserve the right to:

• Update or correct product descriptions and pricing.

• Modify, discontinue, or limit the availability of products or services.

• Limit quantities purchased when reasonably necessary.

• Refuse or cancel orders when permitted by law, including orders involving pricing errors, suspected fraud, or unavailable inventory.

We will make reasonable efforts to notify you if an order is canceled after payment has been made and arrange any required refund.

5. Orders and Payments

When you place an order through our website, you agree that the information you provide is accurate and that you are authorized to use the selected payment method.

Orders are subject to acceptance and product availability. An order confirmation does not necessarily guarantee that an order has shipped.

Prices are displayed in the currency identified at checkout. Applicable taxes, shipping fees, and other disclosed charges may be added to your total.

Payments may be processed through third-party payment providers. Houston Gliders does not control the independent policies or systems of those providers.

We reserve the right to cancel or refuse an order when legally permitted. If payment has already been collected for a canceled order, any required refund will be issued to the original payment method or handled as required by applicable law.

6. Shipping and Delivery

Shipping options, estimated delivery times, and applicable charges will be presented where available during checkout or on the relevant website pages.

Delivery estimates are not guarantees unless expressly stated otherwise. Delays may occur because of carrier disruptions, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Additional charges resulting from incorrect address information or reshipping may apply where permitted by law and disclosed to the customer.

Any shipping, delivery, or lost-package concerns should be reported to Houston Gliders as soon as reasonably possible.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our separate Return and Refund Policy, which should be reviewed before placing an order.

Please contact Houston Gliders for assistance with a damaged, defective, incorrect, or missing item.

Nothing in these terms is intended to limit any return, refund, warranty, or other right that cannot legally be excluded under applicable law.

8. Sugar Glider Care and Product Safety

Houston Gliders supports responsible sugar glider ownership and care.

Information provided on our website about sugar gliders, their behavior, habitat, nutrition, toys, accessories, or general care is intended for informational purposes only. It is not a substitute for advice from a qualified exotic-animal veterinarian.

Customers are responsible for evaluating whether a product is appropriate for their animals and for following product instructions, supervision recommendations, and applicable safety precautions.

Inspect toys, wheels, pouches, cages, and other accessories regularly for wear, damage, loose parts, or potential hazards. Discontinue use of any item that appears unsafe.

Houston Gliders does not guarantee that a product will be suitable for every animal or environment. Nothing in this section excludes liability that cannot legally be excluded.

9. Website Content and Intellectual Property

Unless otherwise indicated, website content, including text, photographs, graphics, logos, product descriptions, videos, designs, and branding associated with Houston Gliders, is owned by Houston Gliders or used with permission.

You may view and use our website for personal, lawful purposes. You may not reproduce, distribute, modify, republish, sell, or commercially exploit our content without prior written permission from the applicable rights holder, except where permitted by law.

All third-party names, trademarks, and logos remain the property of their respective owners.

10. Acceptable Use

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Attempt to interfere with website security or functionality.

• Submit false, misleading, or fraudulent order information.

• Upload malicious code or attempt unauthorized access to our systems.

• Copy or exploit website content in violation of applicable rights.

• Use our website in a way that harms Houston Gliders, other customers, or third parties.

We may restrict access to our website when reasonably necessary to address misuse, security concerns, or violations of these terms, subject to applicable law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

These third parties operate independently of Houston Gliders. We are not responsible for their content, availability, policies, or practices.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Privacy and Personal Information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

Please do not submit sensitive personal information through website forms unless it is necessary and the submission method is appropriate.

13. Disclaimers

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis. We make reasonable efforts to maintain accurate information and reliable website operations, but we do not guarantee uninterrupted access or that every error will be corrected immediately.

Except as expressly stated in a written product warranty or as required by law, Houston Gliders disclaims warranties to the extent legally permitted, including implied warranties of merchantability and fitness for a particular purpose.

Nothing in these terms excludes or limits a warranty or right that cannot legally be excluded or limited.

14. Limitation of Liability

To the extent permitted by applicable law, Houston Gliders will not be liable for indirect, incidental, special, consequential